Last Updated: July 2026
At VEMES™️, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
7-Day Exchange Policy
We offer a 7-day exchange from the date of delivery for eligible products.
Eligible for Exchange
Products may be exchanged if:
You received the wrong item.
You received a damaged or defective product.
The product has a manufacturing defect.
You need a different size (subject to stock availability).
Exchange Conditions
To be eligible for an exchange:
The request must be raised within 7 days of delivery.
The product must be unused, unwashed, and unworn.
All original tags, labels, and packaging must be intact.
The product must be returned in its original condition.
Return Policy
Returns are accepted only in the following cases:
Wrong product delivered.
Damaged or defective product received.
Manufacturing defect.
Refunds are not applicable for:
Size issues (exchange available, subject to stock).
Color variations due to screen or lighting differences.
Change of mind or personal preference.
Refund Process
If a return is approved:
The refund will be processed to the original payment method or bank account.
Refunds are typically completed within 5–7 business days after the returned product passes our quality inspection.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products without original tags or packaging.
Used, washed, altered, or damaged products.
Products damaged due to customer misuse.
How to Request an Exchange or Return
Please contact us with:
Your Order Number
Reason for the request
Photos or videos (if the item is damaged or incorrect)
Email: support@vemesfashion.com
WhatsApp: +91 75700 01133
Our support team will guide you through the process.